Featheast Lee 李羽东

以前曾经提到过，作为一个疑似恐怖分子，我在墨尔本，悉尼机场均被海关人员拦下来过然后送往小房间审问。至于原因是什么，第一次觉得是巧合，第二次觉得是自己没梳洗太邋遢，直到第三次才让我有点愤怒了。于是，回国的时候，我就说，我要投诉。当时心理的想法是，如果能够在一个星期之内有个答复，我对澳大利亚这个国家就还没有那么失望。

回来后一直很忙，把这件事忘记在了脑后。前天澳洲国庆日的时候，突然想起了，于是说那我就国庆日来投诉一番吧。1月26日下午4点钟，把第一封信寄到了Custom的投诉处。（补充一下，每个部门都有支持很好的网上投诉入口，不要钱，不麻烦，填个表格谁都会）。很快，1月27日早上11点，也就是上班后两个小时，我的回信收到，说给我盖章的是海关的，但是到小房间审问的是DIAC的，于是要我把信转递给DIAC.

National Coordinator | Complaints and Compliments Management Unit | NPAC
Australian Customs and Border Protection Service
P: 1800 228 227 | F: 03 9244 8160
E: comments@customs.gov.au
W: www.customs.gov.au

于是在1月27日下午下班以后，我将第二封信寄到DIAC的投诉初。今天早上11点，收到了确认信，说将会在五天内解决。然后下午34点的时候，我的回复已经受到:

Dear Mr Yudong LI,

Subject:  Sydney and Melbourne International Airport Referrals – Mr Yudong LI

Thank you for contacting us regarding your referrals at Sydney and Melbourne International Airports.

You have been referred to Departmental officers at both Sydney and Melbourne International Airports to verify your identity.  On all occasions, you have been assessed as a ‘non match’ to any persons of concern on our Departmental Movement Alert List (MAL), and this has resulted in you being allocated a Green MAL status.

A Green MAL status enables a client to travel without being referred as a result of the MAL system, unless new information comes to DIAC’s attention that requires a client to be reassessed.

Unfortunately, as new information has been loaded onto our MAL, containing client data that is similar to yours (on multiple occasions over the past two years), your MAL status has reverted to Amber.  This means that DIAC has then been required to assess your identity to ensure that you are not a match to any of these new persons of concern listed on the MAL.  As mentioned above, on all occasions you have been reassessed as a ‘non match’.

I can confirm that you currently have a Green MAL status, which means it is unlikely that you will be referred on your next departure, unless new information has come to DIAC’s attention before your departure date, requiring your identity to be reassessed.  This business is consistent with the dynamic nature of the Movement Alert List.

I apologise for any inconvenience that these referrals have caused.

Thank you for bringing this matter to our attention.

Yours sincerely,

Gary Sheppard

Director

Border Operations Centre

Border Security Division

Telephone: 02 6264 3091

没想到所有的事情这么快就有了结果，很详细的解释，很清除的说明。只能说让我非常满意。

是谁以前说澳洲办事效率低的？我现在是不会在这么觉得了。制度化的东西的确是好。

PS:这次回国，在武汉第二公证处，感觉他们的服务态度还是非常不错的，特别是公证员。不过那几个收钱的却好像总是欠人钱样的。我的建议是，国内的各种公共机关，应该有更好的服务，首先就可以解决的是电子服务，把自己的办事流程，详细的写在网上应该不是麻烦事。最好，能够加上电子办理，那自然是最好了。还有潜力可挖阿！